A consistent, simplified, and personalized multichannel experience at every point of your customers’ journey

This IDC perspective analyzes how Danish utility cooperative NRGi moved to a Cloud-hosted-as-a-service business platform to enhance customer experience, reduce cost and lay the foundation for new digital initiatives. The key opportunity for transformation was Denmark’s move to a “supplier-centric model” in the retail electricity market to bring more transparency for consumers and more competition for utilities.

NRGi is using process modernization and business model innovation to accomplish its ambitious vision to become the country's leading digital utility. Specifically, it analyzes how NRGi and its technology partners managed to quickly deliver a solid technology foundation to this vision by using the right procurement model and IT infrastructure.

• With the first customer live on the platform only five months after the project kick-off (as opposed to an industry standard of 12-18 months), NRGi was the fastest utility CIS implementation in Danish history
• The order registration handling time was cut by almost 90%, from 18 to 2 minutes

Download the case study to know how Wipro designed and deployed a first-of-its-kind Oracle-based Digital Utility Solution as a Service.